Due to high demand, please allow at least 2-4 weeks for delivery.
Insured & Trackable Worldwide Shipping
Your tracking number will be sent to you after 3-5 processing days.
Love It or Get A 100% Refund!
We're absolutely confident that you'll love this product. If you don't, just return it for a FULL refund! No questions asked!
Shipping & Payment
Q & A:
Q1. Is the screen square or round?
A1. The interface is Round as pictures, but the screen is square.
Q2.Will this watch show push notifications? Whatsapp, email, Facebook. A2.Yes.
Q3. Why there is a bubble on the screen?
A3. There are films protection on the screen, if you find a bubble, please remove the films
Q4.Can I change the strap of the smartwatch? A4.Yes!You can buy an extra strap from our store
Q5.Is the time always on or only when you push a button? A5. When you raise your hand, the screen will bright.
Q6. What kind of languages does CF18 Smart Watch support?A6. Chinese, Traditional Chinese, English, Korean, German, Spanish, Japanese, French, Italian, Russian, Portuguese, Arabic, these languages are supported in APP(H Band).
There are two languages for manual on the box, they are English and Chinese, we have digital manual, if you need, please contact our Twitter page SENBONO, we will send you. Besides, for message reminder, it supports any languages, it synchronizes with your mobile phone languages!
Q7.Hello, is it possible to adjust the brightness because you can not read the screen outside? A7. Brightness can not be adjusted.
Q8.What is the Android APP called on the Play Store? A8.App “H Band“
Q9.Can I wear this watch to swim and take a shower ? A9. You can wear it to Washing hands, it is waterproof, but can not wear to swim or take a shower, the hot water comes with steam, it will destroy the watch!
Q10.What phones is this watch compatible with? A10. It is compatible with IOS8.0 or above, Android 4.4 or above
Q11.When will you process my parcel? A11.Generally speaking, we will process parcels in 24 hours, no more than 72 hours
Q12.What is the delivery time? A12.Parcels sent by Aliexpress standard shipping, estimated Time: Poland (10-15 days), Brazil (30-40 days), Russia (9–20 days), France (9-15 days), Korea (3-9 days), Netherlands (10-15 days), United States (10-20 days), Turkey (10-20 days), Spain (10-15 days), United Kingdom (10-15 days).
Q13.What is Major? A13.Call reminder push, SMS reminder push, WeChat reminder push, QQ reminder push, sports record (step, mileage, etc.), track map, sleep monitoring, sedentary reminder, calorie calculation, stopwatch, low battery reminder, hand raised screen, Fast charging, ultra-low power consumption, heart rate, blood pressure, vibration, motion mode, remote photography, music control, smart alarm, dynamic heart rate, high-definition big screen, multi-dial switch, WeChat sports
Q14.How to use it? A14.we have a digital manual that will teach how to use, if you can’t understand, please contact us, we will send the video to you
4 GREAT REASONS TO BUY FROM US:
Over 37,000 happy customers worldwide
Real people on our support team ready to help
We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee!
100% Safety & Security Guaranteed. At decentwatch.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!
BUY WITH CONFIDENCE
We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.
Shipping & Payment
Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Decent Watch (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://decentwatch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world* *with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
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